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Help & FAQs

  • Artwork Solutions

    At Smartisan Printing, we streamline the process for you. There's no need to upload and adjust files on-screen. Focus on selecting the perfect product for your needs, and let us handle the artwork. Simply send your files via email or mail us a hard copy. Our expert graphic designers will identify and resolve any unforeseen issues, offer professional recommendations, and prepare your artwork with an electronic proof for your review.

    Color Matching Precision

    Looking for a specific color match for your imprint? Many of our decoration techniques are designed to closely replicate your desired imprint color. For precise color matching, please provide us with the Pantone Matching System (PMS) color numbers.

    File Submission Guidelines

    What type of graphic file should you send? We accept artwork in Mac or PC formats, created in Adobe Illustrator CS or Macromedia Freehand 9.0, as well as earlier versions of these programs. We may also accept files from other software if they can be saved as an EPS file. Please ensure all files are saved in EPS format with all text converted to outlines. This EPS format ensures exceptional reproduction quality, allowing images to be resized without losing sharpness or detail.


    Shipping & Delivery

    Express or air freight shipments typically require 7 to 10 business days, while sea freight generally takes about 15 days to reach the West Coast of the United States. Upon arrival at the port, goods will undergo customs clearance, after which they will be transported to the specified address via truck within 3 to 10 days, depending on the distance to the destination.

    The shipping costs for courier services, air freight, and sea freight decrease respectively. You are welcome to consult our sales team for the latest effective rates based on your specific needs. Our team is always ready to provide you with exceptional service.