Help & FAQ's

• About Quotation?

  DependingOur quoted price include all costs associated with the product, including  printing, shipping, customs duties, clearance fees, various documentation fees, as well as all costs associated with overland transportation, including delivery by truck to the target warehouse.

• What’s your turnaround time?

  Depending on the quantity you request, the customization of your logo, and the availability of the product in our inventory. The product in stock with UV or laser logo, the processing time is typically 1~2 business days. Shipping times vary depending on whether you choose air transportation which takes 6~9 days, or sea transportation, which takes 23~30 days.

• Do you have Minimums?

  It depends on the item!  If you’re interested in a recognition gift that doesn’t require a logo then there are no minimum quantities required and you can buy just one.  If you’re interested in some pens or water bottles with a logo then minimum quantities do apply; typically lower priced items have higher minimums and higher priced items have lower minimums.  We also always have items on clearance and they have lower minimum quantities.  Awards and trophies have a minimum of only one piece.

• Do I have to put a logo on everything?

  No you don’t!  If you’re giving away promotional marketing tools such as leave behinds for potential clients then we would recommend putting your logo and/or contact information.  However if you’re sourcing a gift for a retiring colleague or want to congratulate someone for an achieved milestone then we have a wide variety of brand name gifts available that would ship without a custom logo.

• How do you put my logo on things?

  We have a wide variety of decorating techniques including: screen printing, embroidery, sublimation, cresting, engraving, pad printing, digital, foil stamping and offset process.